Returns

What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging with the receipt or proof of purchase.

How do I initiate a return?
To start a return, visit our Returns Portal on our website or bring your item and receipt to any of our stores. Online orders can also be returned using the pre-paid return label included with your shipment.

Can I return items purchased online in a physical store?
Yes, items purchased online can be returned at any of our physical store locations for convenience.

Are there items that cannot be returned?
Yes, certain items such as perishable goods, personalized products, and final sale items are non-returnable. Please check the product details before purchase.

How long does the return process take?
Once we receive your returned item, refunds or exchanges are processed within 7–10 business days.

How will I receive my refund?
Refunds are issued to the original payment method. If you paid by credit card, it may take additional time for the refund to appear on your statement.

Can I exchange an item instead of returning it?
Yes, exchanges are possible for items of equal or lesser value. Please bring the item to a store or use our online exchange process.

What if the item I received was damaged or incorrect?
Please contact our customer service within 7 days of receiving the item. We will arrange for a prompt replacement or refund.

Do I have to pay for return shipping?
Return shipping is free for defective or incorrect items. For other returns, return shipping costs may apply unless otherwise specified.

Who can I contact if I have questions about my return?
You can reach our Customer Service team via phone, email, or live chat. Visit our Contact Us page for details.